Real Intelligence for Vicidial Call Centres
Stop reading raw SQL reports. Get a live AI-powered dashboard that scores agents, flags behaviour patterns, and tells you exactly which campaigns are worth the dialling minutes — all without moving a single record off your server.
Solar LATAM trending +18% vs last week. Recommend shifting 2–3 agents from Debt Relief US before the 14:00 peak.
Every dashboard is built to your operation — campaigns, agents, and KPIs configured specifically for you. The live demo is a baseline example.
Live demo available at vicidial-insights-ui.vercel.app
Everything Vicidial's reports don't give you
Built specifically for Vicidial. Connects read-only to your existing database — no migration, no disruption.
Executive Dashboard
Sales by hour, campaign breakdown, close rates, and trends at a glance. One screen, everything the owner needs to know.
Agent Momentum
See who's on a streak, who's cooling off, and who's developing bad habits — short calls, dialling without closing, unresolved callbacks.
AI-Powered Scoring
Claude AI analyses every lead and agent pattern, surfaces what the numbers are hiding, and writes plain-language recommendations.
Call Transcription
Every call transcribed and scored by AI. Spot quality issues, coaching moments, and compliance risks automatically.
Chat Interface
Ask your data questions in plain language. 'Who had the best close rate on campaign X last week?' — instant answer, no SQL.
Custom Timeframes
Today, 7 days, 30 days, 90 days, or any custom range. Every chart, every metric updates instantly.
AI that actually understands call centre data
Most dashboards show you numbers. Vicidial Intelligence tells you what those numbers mean and what to do about them. Claude AI reads your agent patterns, campaign trends, and lead pipeline — then writes plain-English (or Spanish, or Portuguese) recommendations your managers can act on immediately.
Your data never leaves your server
This is the feature your compliance team will thank you for. Vicidial Intelligence connects read-only to your existing Vicidial MySQL database. Nothing is copied, exported, or stored on our infrastructure.
- Read-only MySQL connection — we cannot modify your data
- Call recordings stay on your Asterisk server
- AI processes audio transiently — discarded immediately after
- Transcripts stored wherever you choose, or not at all
- GDPR, LGPD, and HIPAA friendly by design
- On-premise deployment available for regulated industries
GoAutoDial and other hosted platforms put your call data on their servers. Vicidial Intelligence leaves it exactly where it is.
Straightforward pricing
No per-seat fees. No surprise lock-in. Cancel any time.
Intelligence
Full analytics dashboard for your Vicidial operation.
- Real-time executive dashboard
- Agent momentum & behaviour flags
- Campaign analytics & comparison
- AI lead scoring & recommendations
- Custom date ranges
- EN / ES / PT interface
- Read-only — zero impact on your dialler
Intelligence + AI Calls
Everything in Intelligence, plus AI ears on every call.
- Everything in Intelligence
- Call transcription (all recordings)
- AI quality scoring per call
- Sentiment & compliance flags
- AI chat interface for your data
- Usage billed at cost + 15%
- Private GPU option available
One-time setup covers integration with your Vicidial server, dashboard configuration, and team onboarding.
Usage costs (transcription + AI) passed through at cost + 15%. Typical call centre: $300–500/mo additional.
Ready to see it on your data?
Send us a message and we'll set up a live demo using your Vicidial environment — or show you the live demo instance first.
or email us directly at info@aiappgenius.com